Nationwide Coverage: Extending our services seamlessly across PAN India, ensuring comprehensive support to clients nationwide.
Reserve Bank of India (RBI) Trained Professionals: Our team comprises professionals trained by the RBI, reflecting our commitment to adherence to industry best practices and regulatory standards
Skilled Personnel: With a focus on talent, we employ highly skilled and experienced individuals, enabling us to deliver exceptional service quality.
Robust Infrastructure: We have established robust infrastructure for fieldwork and telecommunication across various locations, facilitating efficient operations.
Cutting-edge Technology: Leveraging cutting-edge technology to enhance operational efficiency and deliver superior results.
Dedicated Field Coordinators: Deployment of dedicated field coordinators at each location ensures streamlined communication and coordination.
Advanced Tracing Methodologies: Implementation of new and efficient tracing methodologies to improve collection efforts.
Specialized Teams: Formation of specialized teams for call calibrations, training sessions, and customer escalations management, ensuring optimal performance and resolution.
Compliance and Audit: Conducting internal audits and strict adherence to compliance protocols to maintain operational integrity.
Digitized Payment System: Implementation of an upgraded and digitized payment system, ensuring timely processing of transactions within stipulated Turnaround Time (TAT).
Multi-mode Calling: Utilization of manual, preview, and predictive calling modes for efficient outreach and communication.
Regulatory Compliance: Adherence to RBI guidelines to prevent fraudulent activities and ensure ethical collection practices.
Impressive Right Party Contact (RPC) Rates: Achieving impressive RPC rates ranging from 70% to 85% across all product lines, showcasing our effectiveness in reaching the right parties.
Dedicated Support: Allocation of a dedicated backend team alongside a fully functional Human Resources department, providing comprehensive support to our operations.